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1. How do I cancel my subscription?

To cancel your subscription, please contact customer support. A GameTanium Customer Support Representative will then get in touch with you to follow up and process your cancellation request.

2. What is GameTanium and how does it work?

GameTanium is the world's only unlimited premium Android games subscription service. There are no ads or time limits. New games are added all the time. It is an amazing value compared to buying apps one at a time. You can download and play as many games you…

3. Do you have multiplayer games?

Some games have multiplayer features. We typically note these features on the game details page within the GameTanium app.

4. How do I delete a game?

You can delete a downloaded game from within the GameTanium app (recommended method) or by uninstalling the game from the Settings menu of your phone (Settings > Applications > Manage Applications). To remove a game from within the GameTanium app, click…

5. How do I know the status of a game that has been selected to download?

Once you have selected a game for download, a progress bar will appear on the game's detail page or in the My Games section. Click the heart-shaped icon at the top of the GameTanium app. While you may select as many games as you'd like for download, only…

6. Can I download and play when I don't have a data connection?

Temporary loss of connectivity should have minor or no impact on your experience. If you have an extended connectivity loss (e.g. while in airplane mode), you will still be able to play previously downloaded games, but will be unable to download additional…

7. Can I play while my phone is charging?

Yes, however if you are charging your phone by connecting it to your computer and experience difficulties, check that your phone's USB connection is not set to "USB Mass Storage". To verify and change this setting, just drag the top Status Bar down and select…

8. Do the games downloaded from my 3G/4G network work when I'm on Wi-Fi?

If you are connected to Wi-Fi, the games will automatically download via Wi-Fi as well. If you are not connected to Wi-Fi or have disabled the feature, then the games will download via 3G/4G and, as usual, data rates may apply depending on your data plan.…

9. If I uninstall the GameTanium app, will previously downloaded games also be removed?

Removing the GameTanium app does not remove downloaded games from your phone. However, you will not be able to play any of these games without the GameTanium app installed and a valid subscription unless you have time remaining on your free trial. Please…

10. What should I do if a game does not run properly?

1. Please verify the Device Compatibility of your handset on the game details page. 2. If you get a "license error", verify that your data connection is strong and not intermittent. 3. Contact GameTanium Customer Support (See FAQs #1 for reference) with a…

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