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21. When I click Play I get a Black Screen, The Game Does Not Launch or PC app says "Shutting Down"

Some games need the latest hardware updates (also called "Drivers") to work and/or to have the best performance. You need to ensure you have the latest updates for your Video or Sound card drivers. We can help you Update your Video and Sound card drivers.…

22. I was using a game when I was prompted to Insert a New Disk - What should I do?

The Games service mimics the same games that you could buy on CD-ROM from the store. You don't need a CD to run this service, yet a game may still ask you for one. If it does, you may need to instruct the service to insert or switch to the appropriate CD.…

23. nVidia PhysX System Software

You may encounter a few Games that require the nVidia PhysX Driver System Software. One such game series is the Sherlock Holmes Series.Please click HERE to visit the nVidia PhysX Driver website and instructions on how to Download and Install the software…

24. The Game takes too long to Download

Download speeds vary based on the available Internet speed in your neighborhood. The Games servers are equipped with the latest technology to utilize the maximum download speed available to you. You can always utilize the Scheduling option that the PC app…

25. After I clicked Play my computer restarted - what's going on?

Some games need the latest hardware updates (also called "Drivers") to work and to have the best game performance. You probably need to update your video or sound card drivers. If you know how to update your video/sound card drivers, please do so. If you…

26. What are the PC app requirements?

The PC app system requirements are: Windows XP, Vista or 7 (32-bit or 64-bit) Operating System Apple/Mac computer using Apple Boot Camp to run Windows XP, Vista or 7 (to learn more about how to set up Boot Camp please click HERE) 233MHz CPU 64MB RAM 500MB…