You click on a game and it brings up the Details screen, but you don't see the "Download & Play" button for the game. No need to worry though! All we have to do is adjust your Screen Resolution. Please follow the directions below if you have Windows XP:…

Whenever you attempt to launch the PC app, you receive a white screen where "9%" flashes across repeatedly and the PC app never fully loads. Follow these directions to resolve this issue:1. Close the PC app by Right Clicking on the Icon in the bottom right…

These issues indicated below are typically caused by a Firewall program blocking communication between the PC app and our game servers. Sorry Currently Unavailable: Internet Offline Indicator: Please click the Internet Security/Firewall program that you have…

This article will detail the steps to configure your Norton 360 Firewall. 1. Double click on the Norton 360 icon next to your clock (typically in the bottom right corner of your screen) 2. Click "Settings" at the top of the Norton 360 window 3. Click "Firewall"…

This article will detail the steps to configure your McAfee Security Center Firewall. 1. Double click on the McAfee Security Center icon next to the clock (typically in the right-hand corner of your screen) 2. Click on the "Internet & Network" Tab 3.…

This article will detail the steps to configure your Zone Alarm Firewall. 1. Open the Zone Alarm Firewall configuration by Double Clicking on the Zone Alarm icon in the bottom right corner of your screen (typically next to your clock). 2. Click on the "Program…

Whenever you attempt to play a game you receive the following error "Error ID: 46 "Game Cannot Run – Please retry". This is usually caused by an Antivirus program mistaking the game as Malicious and quarantining the game. The steps to resolve this differ…

Some games need the latest hardware updates (also called "Drivers") to work and to have the best game performance. You probably need to update your video or sound card drivers. If you know how to update your video/sound card drivers, please do so. If you…

Some games need the latest hardware updates (also called "Drivers") to work and to have the best game performance. You probably need to update your video or sound card drivers. If you know how to update your video/sound card drivers, please do so. If you…

Some games need the latest hardware updates (also called "Drivers") to work and to have the best game performance. You probably need to update your video or sound card drivers. If you know how to update your video/sound card drivers, please do so. If you…