When attempting to play a game you receive "Error 7090: Oops! There is another game already running. Please be sure to close it before you proceed". This usually occurs if the previous game didn't close properly before trying to play another. Please follow…

When you open the PC app, you receive a gray screen that says "Oops! It appears you do not have Adobe Flash Player installed." We just need to download and install the Internet Explorer version of Adobe Flash. To do so, simply click HERE and choose Run. NOTE:…

Your connection to the games server was lost for some reason. The game you are running will close momentarily. It is recommended that you save your work (game progress) immediately and exit the game.

Download speeds vary based on the available Internet speed in your neighborhood. The Games servers are equipped with the latest technology to utilize the maximum download speed available to you. You can always utilize the Scheduling option that the PC app…

This error can be caused due to conflicts with other programs running on your computer while the PC app is trying to run your Game. It is recommended that you close down other programs while using the PC app to minimize the risk of program conflicts. If the…

You currently do not have enough hard drive space available on your computer to run this game. You will need to free up hard drive space before you can play any additional Games titles. You can free hard drive space by removing game files or other non-game…

You may encounter a few Games that require the nVidia PhysX Driver System Software. One such game series is the Sherlock Holmes Series. Please click HERE to visit the nVidia PhysX Driver website and instructions on how to Download and Install the software…

Some games need the latest hardware updates (also called "Drivers") to work and/or to have the best performance. You need to ensure you have the latest updates for your Video or Sound card drivers. We can help you Update your Video and Sound card drivers.…

The Games service mimics the same games that you could buy on CD-ROM from the store. You don't need a CD to run this service, yet a game may still ask you for one. If it does, you may need to instruct the service to insert or switch to the appropriate CD.…

If you are attempting to Download or Play a game using the PC app and you either: Receive "Error ID: 109 Failed retrieving server information". Are prompted to log in and are redirected to your Residential Billing Account website Then you will need to follow…